Cancelling a Session as a Provider/Reporting a No-show on OURS
Providers, please note: document any session cancellations initiated by you on your end. If a client no-shows or cancels within 24 hours, a fee applies and they must cancel it themselves. If they are asking you to cancel for them you can direct them to reach out to support@withours.com. Only proceed with cancellation if you, as the provider, are the one requesting the cancellation.
Here's how to do that ✅
Go to your list of clients
- Click on the client’s name
- Find the session that needs to be marked complete and click the “cancelled” checkbox.
OR
if your client did not attend session without 24 hours notice, click "Session no show".
- Confirm selection
- And you are all set!
🤔 If any questions pop up, just let us know at support@withours.com!