Provider Handbook
Your home base for questions about being a provider on the OURS platform
- Guidelines and Best Practices for OURS Providers
- How Onboarding Works
- Setting Your Availability
- Scheduling a session with a client
- Joining a session in Zoom from Ours
- Marking a session complete on OURS
- Cancelling a Session as a Provider/Reporting a No-show on OURS
- Cancellation and Reschedule Policies and Payments
- The Privacy On/Off Setting
- Post Session Checklist
- Getting Paid by OURS
- Creating your Provider Profile
- Where To Find Client Info
- Where To Write Session Notes
- How To Communicate With Clients Between Sessions
- What To Do If Your Client Isn't a Good Fit
- Mental Health Governing Boards
- Notification Emails and Reminders
- How To View Your Client's Matching Assessment
- What are Rose, Bud, Thorn & Discussion Decks?