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Provider Handbook

Your home base for questions about being a provider on the OURS platform

  • Guidelines and Best Practices for OURS Providers
  • How Onboarding Works
  • Setting Your Availability
  • Scheduling a session with a client
  • Joining a session in Zoom from Ours
  • Marking a session complete on OURS
  • Cancelling a Session as a Provider/Reporting a No-show on OURS
  • Cancellation and Reschedule Policies and Payments
  • The Privacy On/Off Setting
  • Post Session Checklist
  • Getting Paid by OURS
  • Creating your Provider Profile
  • Where To Find Client Info
  • Where To Write Session Notes
  • How To Communicate With Clients Between Sessions
  • What To Do If Your Client Isn't a Good Fit
  • Mental Health Governing Boards
  • Notification Emails and Reminders
  • How To View Your Client's Matching Assessment
  • What are Rose, Bud, Thorn & Discussion Decks?
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Categories

  • Couples Support
  • Provider Handbook
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