How Onboarding Works

Welcome to OURS! We are so excited to have you on board and we want to make sure that your onboarding process goes as smoothly as possible, and that you feel comfortable on our platform.

Here's a timeline of what you can expect 👇

Step One:

✅ After you apply to join the platform as a provider, we will review your experience to see if it is a match and do a license verification check. If all that clears we will move on to step 2.

Step Two:

👀 Be on the lookout for 2 e-mails:

• Your Service Agreement (to be signed through Docusign)
• An email inviting you to log back in to our secure platform and add availability
• An invitation to join Zoom (this will be your HIPAA compliant account through OURS)
  • Details of how to sign up here

Step Three:

🤩 Read through our Therapist Handbook here.

Step Four:

👍 Set up your availability on your OURS calendar. Instructions to do that here.

Step Five:

❤️ Someone from our Care Team will reach out to set up your Onboarding call to make sure that you are comfortable using the platform and explore any questions you might have before getting started.

🥳YOU'RE READY TO BE MATCHED! 🥳

You will be notified via e-mail when you have a match with an OURS couple.

(Details of the session will be found on our secure platform)

After your first match you will get:

🎉 An invitation to JustWorks (this is how you'll get paid!)

If any questions pop up along the way, don't hesitate to reach out to us at support@withours.com