How To Get Started With OURS

Welcome to OURS! 💕 We are so honored to have you here and excited to help support you as a couple! Now that you have decided to sign up for OURS, you may be wondering what the onboarding process is like as a new client.

Here's what to expect:


Step 1 ✅

(In case you haven't done this yet) Go ahead and sign up for OURS on our secure platform.

To do this:

  • Select the bottom button that says "create an account".
  • Add the email and password you'd like to use for your account.
  • Select "I agree to the Terms & Conditions"
  • A verification code will then be sent to the email you entered. Copy & paste the code into the box that says "verification code", and then select "confirm code".

Step 2 👍

Share some logistics and preferences.

  • Once you have reached your dashboard, click the button that says "sign up now" on the left-hand side.
  • We'll ask you a few questions to explore what type of therapist would be best for you as a couple and any additional preferences you may have.
  • We then will ask you some logistical questions such as your name, pronouns, the state you live in, and your d.o.b.

Step 3 ✨

Select your plan and make a payment.

  • The next page that will pop up is where you can select your plan. Click the plan you would like to sign up for, select the "I agree to the Terms & Conditions" button, and then select the button at the bottom that says "get started." (Note: Make sure to add your discount code here if you have one! 🎉)
  • The next box that will pop up will be for you to add your card information. Once you have entered your card information select the "pay" button. (Note: This is the card we will hold on file for you. If you wish to change your card in the future, just follow these steps.)

Step 4 ❤️

Complete your Matching Assessment.

  • The next page that will pop up will be your matching assessment.
  • This assessment will ask you your preferences as an individual, details of your relationship, things you'd like to work on, as well as things you'd want your couples therapist to know. This part is an important piece of the matching process so that we can find a great therapist for you and your partner.
  • Once you have completed this, our Care Team will be alerted that you are ready to be matched with a therapist!

Step 5 ❤️ ❤️

Get your partner involved!

  • While you are waiting to get matched with your couples therapist, make sure that your partner is able to get set up on your account as well. It's important that you both complete a client service agreement & a matching assessment (we want to know your partner's goals and preferences too!).
  • To add your partner to your account go ahead and follow these steps.
  • Once your partner is signed in, they will automatically be prompted to complete a match assessment and service agreement.

Step 6 🥰

Have some fun while you're waiting to be matched!

  • You may have noticed on your dashboard there are two squares that say "Rose Bud Thorn" & "Card Decks."
  • Rose, Bud, Thorn is a reflection exercise that we invite you to do weekly with your partner. It is a great framework for discussion, reflection, and goal setting. AND.... it could spark topics to cover with your therapist once you are matched! 🙌
  • The discussion decks are prompts to use with your partner to create opportunities to discuss various topics (holidays, family planning, about us, etc.) and can be a way to forge deeper connections or uncover items that you would like to discuss with the help of a therapist.

Step 7 🥳

We'll notify you when you are matched!

  • You will receive an email letting you know that we found a therapist for you based on your needs and preferences. In your portal, you'll be able to see their name and bio.
  • You also will be able to set up your first session with them by following these steps.
  • If you need to get in touch with your therapist before session, follow these steps to message them within the portal.
  • If there's any confusion or hiccups with setting up your first session, just send us an email at support@withours.com and we'll be happy to help you out!

✅ That's it! You're ready to start your couples therapy journey!

🤔 Have questions? Just reach out to us at support@withours.com. We're happy to help!